FAQ

How to order ?

Choose your articles and click on “add to cart”, you go to your cart (the little cart on the top right of our site). Then click on “payment”.

 

Payment methods?

On our website you can pay your purchase by credit card or Paypal account.

How long does it take for order delivery?

The delivery time of orders is between 2 to 6 weeks to your mailbox.

 

I only received part of my order. Is this normal?

yes, because each supplier is responsible for a particular product, so it is possible to receive multiple packages when you order multiple items.

 

I chose a wrong color / address! Can I change it?

We know how frustrating it can be to pay for something you can not use. If this happens to you, send us an email at info@eclavier.com . We will process your complaint as soon as possible.

 

Contact us ?

You can contact us, you can send us an email at info@eclavier.com or directly via the site’s contact page.

 

Is your website secure with my personal information?

Yes, we use SSL security to ensure that all your personal information is encrypted and protected. We never store your credit card information as our system does not allow it. After the purchase, your credit card information is automatically purged to ensure full protection of your personal information.

 

Do you offer a quality guarantee for your products?

Our number one priority is to satisfy our customers, in this sense we offer 100% satisfaction guarantee that goes up to 30 days after receipt of your items, you can change your product or request a full refund on request by email.

For more information or a question not addressed in our FAQ, please contact us at: info@eclavier.com

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